Refund policy

We want you to be completely satisfied with your purchase. In case you changed your mind, we offer a return policy. You can return the product within 14 days of receiving the product for a full refund.

Please note the following details regarding returns and refunds:

  1. Return Conditions:

    • The returned item must be in its original, as purchased packaging: undamaged, unused, in the same condition as the buyer received it, without losing its merchandise appearance (labels intact, protective blue film intact). When returning the product, it is necessary to submit a paper printed proof of purchase document. If the return conditions are not respected, we will not be able to proceed with the refund. 

  2. Refund Process:

    • Upon receiving and inspecting your return (typically within 2 business days), we will process your refund.

    • The refund will be applied to your credit card or original payment method.

    • Depending on your credit card company, it may take an additional 2-7 business days for the credit to show in your account.
       

  3. Shipping Costs:

    • You are responsible for all shipping costs associated with returning your order to our UK address.

    • Choose a postal service with tracking and insurance for your return, as we will not be held responsible for lost returns.

    • All postage must be prepaid; packages with outstanding fees payable will be rejected. 

  4. Return Eligibility:

    • Magic Made uk products showing signs of use or in a condition different from the original cannot be returned.

REFUND FOR DAMAGED GOODS

If you receive damaged products, please follow these steps to request a refund:

  1. Contact our Customer Support: Reach out to our customer support team within 7 days of receiving the damaged item. You can contact us at hello@magicmadeuk.co.uk

  2. Provide Information:  Please provide the following information:

    • Your order number 

    • Clear photos or a description of the damage

  3. Our Team will assess the provided information to confirm the damage.

  4. Return Authorisation: If your request is approved, we will provide you with instructions for returning the damaged item.

  5. Return the Item: Ship the damaged product back to us as instructed. Please ensure it is securely packaged to prevent further damage during transit.

  6. Refund Process: Once we receive the returned item and confirm the damage, we will initiate the refund process.

  7. Refund Method: The refund will be issued using the original payment method used for the purchase. It may take 14 days for the refund to appear in your account, depending on your bank.

Please note:

  • We reserve the right to refuse refunds if the damage is a result of misuse or mishandling.

  • Shipping and handling fees are non-refundable.

  • Refund policies may vary based on your location and applicable laws.

If you have any questions or need assistance with your damaged goods refund, please contact us at hello@magicmadeuk.co.uk